All About Us!

Privacy Notice

"Jaguar Models" takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 256-bit encryption software from Go Daddy - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator, Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, follow this link Go Daddy. All sensitive information is collected through the online store hosted by our third party service provider.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to sales@legendshobbies.com

Because we at "Jaguar Models" web site wants to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and agreed to notify you of:

1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under "Jaguar Models" control
7. How you can correct any inaccuracies in the information

"Jaguar Models" is strongly committed to protecting the privacy of its customers. We have written this privacy policy to inform you of the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site.

"Jaguar Models" is the sole owner of the information collected on this site. We will not sell, share or rent this information to others. We request information from the user on our order form such as contact information and credit card number and expiration date. This information is used for billing purposes and to fill customers'orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

In order to subscribe to this service, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), but encouraged so we can provide a more personalized experience on our site.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We have a merchant account with America Express to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

This web site contains links to other sites. Please be aware that we at "Jaguar Models" are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done by emailing our Customer Support at sales@legendshobbies.com

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or phone call. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Conditions of Use

There are no guarantees on how long shipping will take using USPS First Class Mail for both domestic and international orders. If the package becomes lost, the customer must wait until USPS responds regarding the location of the package. Legends Toys and Hobbies takes no responsibility on a package lost while using USPS First Class Mail Shipping.

Furthermore, any order totaling more than $100 cannot be shipped via USPS First Class Shipping, unless the items for the order can fit into a USPS Small Flat Rate Box.

We accept Visa, Mastercard, and Discovery cards. There is a $20.00 minimum for credit card orders.

Returned checks are subject to a $28.00 service charge. All Money orders and personal checks must be drawn in the United States banks. Please allow 10-15 business days for personal checks to clear before your order can be process. Please confirm with our order department by calling (626) 810-8962 or email sales@legendshobbies.com on the availabity & shipping cost of your order before sending a personal check, money order or cashier check.

We can only accept credit card/paypal for customers outside the United States. You are responsible for all customs fees, duties, tariff taxes etc. that apply to your country. Please check with your authorities prior to bidding/purchasing.

Please contact us for a routing number, account number, address and phone number of our bank information before making a wire transfer.

No charge will be made on your credit card account for pre-order items. There are no pre-order fees. We will charge the actual amount to your account on the day we have the item ready to ship-out.

A sales tax of 8.75% will be automatically added to the items shipped to addresses in CA. This tax, when applicable, will be charged to your card once your order ships.

If you place an order and we don't have the item (s) in stock, the order will be cancelled. Your credit card will not be charge. If you send in a check with your order your check will be returned to you.

Please inspect your order for missing or defective parts. Please contact us immediately for all problems.

Shipping & Returns

Guaranteed Christmas Eve Delivery, Does Not Apply On Orders After December 15th.

Shipping

All orders are shipped VIA UPS Ground / USPS. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. You will see the estimated shipping cost during checkout. The order will be shipped to the address shown on the order. Customer has to notify us if changed to any new address before we shipped the order. Otherwise, you will be changed for any address correction fee imposed by UPS or USPS. Note: Please allow 2-3 business days for processing the order to be ship out. Free Shipping on orders over $150

• This offer only applies to deliveries the the continetal U.S. only.
• This offer is not good on oversized items.
• Already discounted items do not qualify.
• When combining pre-order and in stock items, the order may be held until all items are in stock.
• Canceling an item that results in a total less than $150 will result in forfeit of discount.

Delivery Method (within US)

• USPS Express *1 Business day
• USPS Priority *3-5 Business days
• UPS Next Day Air *1 Business day
• UPS 2nd Day Air *2 Business days
• UPS 3rd Day Air *3 Business days
• UPS Ground *1-5 Business days

Delivery Method (outside US)

• UPS Worldwide Express *1-3 Business days
• USPS Express *1-3 Business days
• USPS Priority *6-10 Business days

Store Pickup

No shipping charge for customers located in Southern California, You are welcome to pickup the order during regular business hours. (M - F 8:30am to 5:00pm) Returns

We do not except any action figures, accessories, models that has been open, broken seal or partially built. The original invoice must accompany any returns. For all returns due to any reason, you must contact us within 7 days from the invoice date for authorization to return the product. Unauthorized returns will be refused. All authorized returns will be credited minus the initial shipping cost. While we will gladly correct any errors on our end, any merchandise returned due to an error on your part will be charged a 15% of the invoice amount for a restock fee and shipping it back to us will be at your cost.